CMC Global

CMC Chatbot

CBot is an Artificial Intelligence chatbot solution applied in a wide range of industries for automatic conversation and real-time responses on websites or applications. The solution helps to increase customer satisfaction and reinforce sales interactions.

CBot is an Artificial Intelligence chatbot solution applied in a wide range of industries for automatic conversation and real-time responses on website or applications. The solution helps to increase customer satisfaction and reinforce sales interactions.

Technologies

Natural Language Processing

Natural Language Processing

It includes pre-training language models, pre-trained word vectors such as Hugging Face’s Transformers library. It applies language models with specific tokenization and futurization to compute sequence and sentence level representations for each example in the training data. In addition, the tokenizers can be supported in splitting text into both tokens and multiple labels.

Natural Language Understanding

Natural Language Understanding

A tool for intent classification, response retrieval and entity extraction in chatbots. This will look for NLU training data files, train data and store a trained model in the models directory.

Dual Intent Entity Transformer

Dual Intent Entity Transformer

Dual Intent Entity Transformer is state-of-the-art in NLP technology. It is a multi-task transformer architecture that handles both intent classification and entity recognition together. It provides the ability to plug and play various pre-trained embeddings like BERT, GloVe, ConveRT, and so on. There isn’t a single set of embeddings that is consistently the best across different datasets.

The module supports smart analytic functions such as sentiment analysis, behavior analysis, recommendation,

Advanced Analysis

The module supports smart analytic functions such as sentiment analysis, behavior analysis, recommendation, etc.

Knowledge Management Managing knowledge effectively in a centralized system, rendering tacit knowledge System

Knowledge Management System

Managing knowledge effectively in a centralized system, rendering tacit knowledge (ontology, knowledge graph, formal languages)

Video Demo

Benefits

Improve customer acquisition

CBot is capable of scaling, ready to serve new customers. The system automatically answers messages anytime, anywhere, maximizing customer experience with the business.

Reduce churn

CBot supports 24/7 and accurate responses to increase customer satisfaction.

Increase revenue

CBot helps to free up human resources so that your business can focus on core activities that directly generate profits.

Reduce cost

CBot helps businesses reduce costs up to 80% by automating the entire process and releasing resources.

INTERESTED IN OUR
CHATBOT SOLUTIONS ?

DISCUSS YOUR FUTURE PROJECTS

If you have any questions about how our solutions will shape your future projects, don’t hesitate to drop us an email and have a talk!

DISCUSS YOUR FUTURE PROJECTS

If you have any questions about how our solutions will shape your future projects, don’t hesitate to drop us an email and have a talk!

DISCUSS YOUR FUTURE PROJECTS

If you have any questions about how our solutions will shape your future projects, don’t hesitate to drop us an email and have a talk!